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desenio.co.uk
Reviews:

1,471 reviews in the last 12 months32,699 total reviews  

4.19
Good
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Most relevant positive review

3 Dec 2023
 Verified review
I had a really great experience with the customer service. It was my first time using Desenio, and I didn’t realise my order would be split into 2 deliveries, so when the first part came I wrongly assumed some items were missing. I got through to a very pleasant lady within 2 minutes of calling. She kindly informed me when the second part of my order would be delivered and even sent a follow up email with tracking. Although I originally thought it was a little on the expensive side, the quality of the pictures are beautiful and I am planning on ordering again soon.
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Most relevant negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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6 Feb 2024
 Verified review
Deliver my order! Still not arrived and no word from Customer Services
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Answer by desenio.co.uk
16 Feb 2024
Hi Najat, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
3 May 2024
 Verified review
The pictures were not great quality at all was very disappointing.
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4 May 2024
 Verified review
Print quality very disappointing, very blurry and faded colours.
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7 Nov 2023
 Verified review
Item hasn’t been delivered ! Zero response from customer service
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Answer by desenio.co.uk
8 Nov 2023
Hi Louise, Thank you for bringing this issue to our attention. We are sorry to hear that you did not received your order. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply, however, we can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
7 Dec 2023
 Verified review
Poor quality packaging resulted in two deliveries being damaged.
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Answer by desenio.co.uk
8 Dec 2023
Hi Ceri, Thank you for your feedback. We are sorry to hear about the issues you have experienced with your orders. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
20 Jun 2024
 Verified review
Frame came missing the glass! Very poor quality for the price .
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13 Jan 2024
 Verified review
Ridiculous that I am being charged nearly £10 for an exchange!
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Answer by desenio.co.uk
18 Jan 2024
Hi Emma, Thank you for your feedback. We try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. Our customer service team is available to assist you with any concern you might have. We wish you a lovely day! /DESENIO
25 Apr 2024
 Verified review
I ordered a costumized print and it was very bad quality!!
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5 Dec 2023
 Verified review
More than 10 days and no communication or items delivered
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Answer by desenio.co.uk
8 Dec 2023
Hi Ryan, Thank you for bringing this issue to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
27 Feb 2024
 Verified review
Waited a long time for customer services to get in touch
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Answer by desenio.co.uk
28 Feb 2024
Hi Ann, Thank you for bringing this problem to our attention. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see however, that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
18 Feb 2024
 Verified review
Improve on your response times to customer’s e-mails!
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Answer by desenio.co.uk
23 Feb 2024
Hi, Thank you for your feedback. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
22 Mar 2024
 Verified review
Still waiting for delivery of order placed on8/3/24
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Answer by desenio.co.uk
27 Mar 2024
Dear customer, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
27 May 2024
 Verified review
Very poor quality prints for over inflated prices.
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22 May 2024
 Verified review
Poor print quality and difficult to return item!
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20 May 2024
 Verified review
Never received product! Never received refund!
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18 Jan 2024
 Verified review
Order placed in 4th Jan and still not received
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Answer by desenio.co.uk
18 Jan 2024
Dear customer, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
30 Nov 2023
 Verified review
Quality poor and unfinished works on caption
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Answer by desenio.co.uk
1 Dec 2023
Hi, Thank you for bringing this issue to our attention. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
13 Dec 2023
 Verified review

Very poor quality bot pictures damaged!!

Very poor quality both pictures damaged!!
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Answer by desenio.co.uk
14 Dec 2023
Hi Kay, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
25 Apr 2024
 Verified review
Still waiting for a response re refund
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29 Nov 2023
 Verified review
Still waiting on delivery 2 weeks later
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Answer by desenio.co.uk
29 Nov 2023
Hi Sioned, Thank you for bringing this issue to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO