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desenio.co.uk
Reviews:

1,467 reviews in the last 12 months32,694 total reviews  

4.20
Good
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Most relevant positive review

3 Dec 2023
 Verified review
I had a really great experience with the customer service. It was my first time using Desenio, and I didn’t realise my order would be split into 2 deliveries, so when the first part came I wrongly assumed some items were missing. I got through to a very pleasant lady within 2 minutes of calling. She kindly informed me when the second part of my order would be delivered and even sent a follow up email with tracking. Although I originally thought it was a little on the expensive side, the quality of the pictures are beautiful and I am planning on ordering again soon.
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Most relevant negative review

4 Jan 2024
 Verified review
I love the prints from Desenio ! However, I still haven’t received my order. I ordered 10 days before Christmas as a present ! We’re now into January and I still haven’t got my delivery, it has been nearly 4 weeks :(
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Reviews for desenio.co.uk

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15 Jun 2024
 Verified review
bad quality paper and photo quality and prints came rolled - almost impossible to flatten for framing
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23 Dec 2023
 Verified review
I have failed to get the support I need regarding delivery / collection of the goods I ordered
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Answer by desenio.co.uk
26 Dec 2023
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you have never received your order. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Happy holidays!!! 🎄 /DESENIO
3 Jan 2024
 Verified review
I ordered a print before Christmas and haven’t received it or any update on my order
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Answer by desenio.co.uk
10 Jan 2024
Hi Gareth, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
1 Jan 2024
 Verified review
Order item on the 17th December unfortunately still haven't received it 😕
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Answer by desenio.co.uk
3 Jan 2024
Hi Anna, Thank you for bringing this problem to our attention. We are sorry to hear about the issues you have experienced with your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
3 Jan 2024
 Verified review
I still have not received my order
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Answer by desenio.co.uk
10 Jan 2024
Dear customer, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO
3 Jan 2024
 Verified review

Wooden frame not sitting right the front won’t close properly

Frames not sitting right
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Answer by desenio.co.uk
10 Jan 2024
Dear customer, Thank you for your feedback. We are sorry for your overall bad experience with us and the misunderstanding with our agent about that particular information, as we do offer compensation for damaged items and it does not have a 5 day time limit. We can see that you have since continued in contact with one of our customer service agents, who has provided you the best solution for your concern. We wish you a lovely day! /DESENIO
29 Feb 2024
 Verified review
The picture arrived damaged. I e mailed as soon as i got the picture and have had no contact since
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Answer by desenio.co.uk
8 Mar 2024
Hi, Thank you for bringing this issue to our attention. We are sorry that your posters arrived damaged. We are making every effort to provide our customers with products of high quality. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. Have a nice day! /DESENIO
11 Apr 2024
 Verified review

Overall really poor experience

Delayed delivery, item damaged and still no response from Desenio as to how they plan to remedy
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Answer by desenio.co.uk
22 Aug 2024
Hi, thank you for your review. We are sorry that our delivery time was longer than expected, this is a result of networking issues with the courier. We can see that you were already in contact with us and received the requested help. If you have any further questions please don´t hesitate to contact our customer service at info@desenio.co.uk. We wish you a great day! / DESENIO
21 Jun 2024
 Verified review
Didn’t receive my order. Said it was delivered but when I went to pick it up it wasn’t there
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19 Dec 2023
 Verified review
I did not receive my order and the customer support was poor still waiting on a response
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Answer by desenio.co.uk
20 Dec 2023
Hi Hellin, Thank you for bringing this problem to our attention. We are sorry to hear that you have not received your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
22 Apr 2024
 Verified review
Really bad customer service. Almost didn’t get the item. Will not be buying from again.
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Answer by desenio.co.uk
27 Aug 2024
Hi! Thank you for your great and honest feedback! We are sorry that you had this experience with our customer service. This is very important to us as it helps us to better understand the needs and wishes of our customers. We wish you a great day! DESENIO
5 Feb 2024
 Verified review
Package arrived open and without all contents - she waiting for order to be fulfilled
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Answer by desenio.co.uk
6 Feb 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that you received a damaged packaging but never received the items. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day!
22 Jan 2024
 Verified review
My order was supposed to be here on 15th jan.no sign yet.problems with evri I think.
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Answer by desenio.co.uk
26 Jan 2024
Hi, Thank you for bringing this issue to our attention. We are sorry to hear that your parcel was delayed in transport. Our customer service will soon be in contact with you regarding this matter. With your input, we look forward to finding the best solution. We wish you a lovely day! /DESENIO  
6 Feb 2024
 Verified review
Terrible customer service. One of the worst return processes I've ever experienced.
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Answer by desenio.co.uk
6 Feb 2024
Hi Will, Thank you for your feedback. We are sorry for your overall bad experience with us. We try to make our return process as clear and transparent as possible. All details regarding returns and potential fees can be found on our website and in the Terms and Conditions. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
10 Dec 2023
 Verified review
My package was not delivered at home but in a location more than 20m walk away
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Answer by desenio.co.uk
14 Dec 2023
Hi Karol, Thank you for your feedback. We are sorry for your bad experience. We can see however, that you processed the purchase with a parcel shop method which indicates that the delivery will be done at an access point, this can also be found in your order confirmation as we try to be as transparent as possible with our customers. Our customer service team is available to assist you with any concern you might have. /DESENIO
12 May 2024
 Verified review
My frame arrived damage I reported it and haven’t t had any reply or response
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26 Feb 2024
 Verified review
image was too enlarged and cheap looking I put it straight in the recycling.
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Answer by desenio.co.uk
28 Feb 2024
Hi Yvonne, Thank you for your feedback. We are very sorry to hear that you are not satisfied with the quality of our posters. We strive to have the best possible quality there is to get and therefore our posters are made with a combination of durable ink and high-quality 200gr premium paper with a matte finish. Our customer service team is available to assist you with your claim should you be able to provide images of the faulty product. We wish you a lovely day! /DESENIO
13 Feb 2024
 Verified review
Still waiting for a response to my emails and still waiting for my delivery
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Answer by desenio.co.uk
16 Feb 2024
Hi Clare, Thank you for bringing this problem to our attention. We are sorry for your overall bad experience with us. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We wish you a lovely day! /DESENIO
23 Feb 2024
 Verified review

Awful

Received a damaged order. Contacted them 8 days ago and still no response
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Answer by desenio.co.uk
28 Feb 2024
Hi, Thank you for bringing this issue to our attention. We apologize for such a long wait for our answer. At the moment we deal with high amount of orders and requests to the customer service. We are sorry that your order arrived damaged. We are making every effort to provide our customers with products of highest quality based on industry standards. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO
21 Jan 2024
 Verified review
I emailed about returning my item a week ago and have heard nothing back.
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Answer by desenio.co.uk
26 Jan 2024
Hi, Thank you for bringing this issue to our attention. We apologise for the inconvenience and thank you for your patience. Due to increased workload, it takes more time for Customer Service team to reply. We can see that you are already in contact with one of our Customer Service agents who will provide you with the best resolution for your concern. We wish you a lovely day! /DESENIO